Please contact Customer Services if you would like further information about an order. Our office hours are Monday to Friday 10a.m. to 5p.m. all year round.
Tel: 01887 822896
Acceptance of Orders
All orders received are subject to acceptance by The Watermill or Grove Bookshop and we reserve the right to reject any order without giving reasons. No contract to supply goods or services to you will come into existence unless we dispatch goods or provide services to the purchaser or otherwise communicate to the purchaser our acceptance of an order.
Orders can be cancelled up to day of dispatch, when a full refund will be credited. For online purchases the customer has the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any which cannot be resold and any items which have been damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above. Notification of cancellation must be in writing – letter or email. Please see details below. Cost of return to be paid by the customer.
Before placing your order, you should carefully read the Terms and Conditions. Please tick the box to confirm you have done this.
Confirmation of online order
Once your order has been placed, the summary order details will be displayed. You should print or save this page for your records.
Please contact The Watermill or Grove Bookshop if you would like further information about an order. Our office hours are Monday to Friday 10 a.m. to 5 p.m. all year round.
Whilst every effort will be made to meet customers’ demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of The Watermill or Grove Bookshop. If attempted delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that this is over seven days for UK mainland.
These terms and conditions and all acts of The Watermill or Grove Bookshop, its Directors and employees shall be in the accordance of the laws of Scotland. Nothing in these terms and conditions affects your statutory rights.
Payments online are taken through Stripe
The Watermill or Grove Bookshop does not disclose buyers or recipients information to third parties, without their prior permission.
Reservation of Title
All goods remain the property of The Watermill or Grove Bookshop until they have been paid for in full.
You can be confident when you enter Your Account with your email address and password, that all your information in the Checkout and Payment area will be fully encrypted using the latest Stripe security technology. All data sent to our server and the data returned to you is encrypted to prevent unauthorized persons viewing your details.
VAT and Duty
These apply at the current rate at the time of invoicing. Our VAT number is GB 230839606
Returns should be arranged directly with The Watermill or Grove Bookshop.
Please ensure all addresses are accurate to include postal town and postcode, together with recipient’s telephone number. Inaccurate addresses will inevitably cause delay and incur an additional delivery charge. Our liability is limited to delivery to the building, not individual recipients.
Gifts may be collected from either of our shops by arrangement. Please email or telephone as above to notify.
Non Delivery arrangements:
Recipient not in and no-one to sign for gift
The driver will leave a card at the address with contact information for re-delivery or collection. Any parcel which has been carded and not delivered or collected within five working days from date of dispatch is automatically returned to The Watermill or Grove Bookshop.
Claims for loss or damage
In the unlikely event of damage or loss in transit, we will replace or refund the damaged contents or gift immediately free of charge providing the following:
The goods are signed for upon receipt as damaged or have been refused because of obvious damage.
The courier and The Watermill or Grove Bookshop are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel. Our couriers recommend that any damage which cannot be seen from the outside must be notified to the courier and The Watermill or Grove Bookshop in writing within 7 days.
Damaged goods must be retained for inspection and it may be required that they be returned to us at your expense before replacement or refund.
All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days.
Returned goods must clearly show the full name, address and telephone number of the sender. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.